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SHIPPING & RETURNS

SHIPPING POLICY

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At Get Store Shop, we are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or U.S. public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times may vary depending on your location and the shipping carrier.

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • International: 10–20 business days

Please note that delivery times are estimates and may be affected by weather conditions, customs processing, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

We may also offer Free Shipping on selected products or promotional campaigns.

Order Tracking

If tracking is available, you will receive a tracking number via email after your order has been shipped.

Please allow up to 72 hours for tracking information to become active.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided and the order has already been shipped, Get Store Shop is not responsible for lost or undeliverable packages.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

We appreciate your business and thank you for shopping with Get Store Shop!

RETURN & EXCHANGE POLICY

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At Get Store Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and original tags (if applicable).

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Gift cards.

  • Final sale or clearance items.

  • Items damaged due to misuse or normal wear and tear.

  • Personal care or hygiene products that have been opened.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly replace it at no additional cost.

Please contact us within 48 hours of receiving your order and provide photos of the item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged.

  • The product has a manufacturing defect.

Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you need assistance with a return or exchange, please contact our customer support team.

Thank you for shopping with Get Store Shop. We value your trust and are committed to providing excellent customer service.

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